Running Rugby On Demand

What is included in FOX SPORTS Running Rugby On Demand for 2010?
Fox Sports Running Rugby offers the rugby fan the ability to stream selected full matches of SANZAR rugby in 2010.

Subscription packages and pricing are described below:

SEASON PASS due to changes to available match content the Season Pass will not be available for 2010.

SUPER 14 PASS - access to all 94 matches from Season 2010 Investec Bank Super 14, on demand, available six (6) hours after final whistle in Eastern Australian Time. Subscribe to the Super 14 Pass for USD $49.95.

TEST SERIES PASS - access to all June International Tour matches, Tri Nations and Bledisloe Cup series matches all available on demand six (6) hours after final whistle in Eastern Australian Time. Subscribe to the Test Series Pass for USD $39.95.

DAY PASS - The Day Pass gives you access to all matches played on that day for the once off payment of USD$5.

CURRIE CUP AND AIR NEW ZEALAND CUP (PROVINCIAL PASS) - TBC

Is this available all over the world? What countries can I watch from?
FOX SPORTS Running Rugby On Demand is available ONLY IN AUSTRALIA.

Is commentary available for these matches?
Yes, English language commentary is included for all matches.

How much does the FOX SPORTS Running Rugby On Demand offers cost?
The Super 14 Pass is $49.95 USD, Test Series Pass is $39.95 USD and Day Pass is $5 USD. All prices are listed in US dollars.


When will information about the Provincial Pass be available?
ABSA Currie Cup and Air New Zealand cup content and packs are still to be confirmed. An announcement about this will be made closer to the start of Currie Cup and Air New Zealand Cup seasons.

How long do I have access to the video content?
Super 14 Pass holders have access until June 30, 2010 ; Test Series Pass holders have access until September 30, 2010; and single match Day Pass licences extend 30 days from the date of first accessing the content. Provincial Pass still TBC

How do I view FOX SPORTS Running Rugby On Demand Videos?
After you purchase a package pass, simply return to the offer details page and select stream in either 1000Kbps or 300 Kbps formats. Enter your user name and password if you are not already logged-in. Stream formats TBC

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What role does SuperSport play in powering FOX SPORTS Running Rugby On Demand?
SuperSport serves the video content, handles customer registration, digital rights management, and Customer Care services for FOX SPORTS Running Rugby On Demand. Any issues with the registration process, video files, or payments process flow, will be supported by SuperSport Billing and Technical Support (see links below).
Please see our Privacy Policy.

How do I subscribe to a FOX SPORTS Running Rugby On Demand Pass?
First review the system requirements. See specific instructions on the Offer Details page. To purchase a Super 14 or Test Series Pass click the "Get It Now" button beside your selected Pass. Register as a new user if you do not already have an active SuperSport account or Sign In using your email address and password. Follow the prompts by filling out the purchase information required. During the purchase process, you will need to provide your credit card information. Once you've registered and purchased an offering, SuperSport will confirm your purchase and the selected media file(s) will be accessible to you. Return to Offer Details page and click on the specific match to view the game

How do I purchase a Day Pass?
First review the system requirements. Click on the Stream for your desired match. Register as a new user if you do not already have an active SuperSport account or Sign In using your email address and password. Follow the prompts by filling out the purchase information required. During the purchase process, you will need to provide your credit card information. Once you've registered and purchased an offering, SuperSport will confirm your purchase and the selected media file(s) will be accessible for you to enjoy.

How do I pay?
You can pay using American Express, Discover, MasterCard or VISA. Offerings are shown in United States dollars. Your payment will be processed and, if applicable, the conversion into Australian dollars will be made at the time of purchase.

Can I cancel my Super 14 or Test Series Pass subscription at any time?
You can cancel your Super 14 or Test Series Pass subscription at any time by contacting Customer Service and requesting cancellation or by setting your subscription to cancel in the manage subscription section of the "My Account" link located above the Quick Facts Section on this page. Cancellation of your subscription prior to the end of the subscription period will not take effect until the end of that term and you will not receive a refund. During that time, you will continue to have access to the content until the conclusion of the term of your subscription. Need to confirm the subscription process for these passes.

What are the system requirements?
We recommend the following minimum system requirements for watching videos:

• Windows XP (service pack 1 or higher) or Vista, Mac OS X v10.4 or later
• Microsoft Internet Explorer 7.0 or later, Safari 3.x, Firefox 2.0 or higher, Chrome 2.0 or higher
• Adobe Flash Player version 9 or higher (Can be downloaded from http://get.adobe.com/flashplayer/?promoid=BUIGP)
• Java Version 6 or higher (Can be downloaded from http://www.java.com/en/download/)
• Broadband connection (Speed of 500 kbps or higher) Dialup connection is not recommended for this offering
 
Don't have Adobe Flash Player
You can obtain the latest version of the Flash Player from Adobe. (http://get.adobe.com/flashplayer/?promoid=BUIGP)

Do you support the Macintosh or Linux operating systems?
Yes, you can now watch rugby content using the Macintosh or Linux operating systems . See above for system, media player and browser requirements.

Is my credit card transaction secure?
You can rest assured that your credit card information is secure because SuperSport uses SSL (Secure Sockets Layer), a highly sophisticated online encryption service for transporting your credit card information.

Nothing is happening after I try to register. How come?
You’ll need to turn off the pop up blockers. You can either turn them off or hold down the Ctrl-key while clicking register.

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What is video on demand?
After the match is over, streaming video files are made available to watch whenever you want to watch them during your subscription period.  

Can I make the picture larger?
Yes, there are two ways to make the picture full screen. The easiest way is to just double-click on the video after it starts playing and the screen size will change to full screen (use the Escape key to exit this mode).

Can I watch the video service on my work PC and my home PC?
You can watch this service on up to three separate PCs no matter where they are located.

Can I view on multiple PCs at once?
No. You cannot view the service on more than one PC at any time.

Can I log in multiple times with a Pass?
Yes. You can enter and exit the video service as many times as you like.

Do I need a broadband Internet connection?
A broadband connection is required for best results.

In the past I have had problems with buffering when watching video over the internet. What can I do to ensure that I will be able to enjoy the video experience?
We recommend you test your service to make sure it will support the bandwidth requirements for streaming video. Our videos are streamed at 1000kpbs and 300kbps. Bandwidth depends on your Internet Service Provider. It can be affected by network traffic and other users at your location. We suggest the following:

1. Search the web for a "test DSL connection" to find sites where you can test the speed and quality of your connection.
2. Turn off any other programs that are sharing your connection like other browser windows and email programs.
3. Re-start computer to close other programs that may be running in the background.

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Customer Service:

If you are experiencing problems with our service or have questions about your account, the fastest and easiest way to contact us is:

1. By using our "Live Help" click here  (Live Chat is available 24 Hours.)
2. By writing email to: foxsupport@rugbyzone.com (supported by SuperSport)

Contact Us

SuperSport intends for your viewing experience to be memorable. If you would like to provide your thoughts or suggestions about how we can improve our service, please write to us at foxsupport@rugbyzone.com (supported by SuperSport). We'd love to hear from you and will respond to you as quickly as possible. When contacting Support via email you can help us understand the problem faster by including the following information in your email:

• Your Name < First and Last Name>
• Your email address
• Where you are connecting from i.e Country, State, City e.g. Australia, NSW, Sydney
• Your computer Operating System e.g. Windows XP. Windows 2000
• Internet browser you are using
• Detailed description of the problem or error message

DRM problems

Digital Rights Management software has been applied to the Running Rugby on Demand video content to protect the footage from being copied or shared over the internet. Your computer will be granted a set number of licences to view the content, with log on available to you across a maximum of three different computers.

If you attempt to view content on the site but receive the message that 'the number of licences have been exceeded' then you should email our customer service so that they can re-set the number of licences available on your account.

If the problem persists then there maybe a problem with your computer software (Windows Media Player or Internet Explorer) being either out of date or corrupted, or your system set up may need reconfiguring to match the Basic System Setup Requirements outlined above.

If you are still encountering technical problems then please email our customer service department at support@mediazone.com